Work with families exiting homelessness at our Sand Point campus.
Sand Point Family provides permanent housing and support services to 27 formerly chronically homeless families. These families live on-site and receive case management services through our supportive housing team.
The Program Manager provides case management and support services to a primary case load of 10 families and is the first point of contact to address resident concerns and provide guidance to staff. Other responsibilities include but are not limited to: oversight of the day-to-day operation; program compliance; polices and regulations; program outcomes; and respond to inquiries from Internal and External Business Partners. This position also provides behavioral health assessments, coordinates linkages to community based providers, and works with the team to coordinate services and supports to help residents achieve quality of life. This position supervises the Case Manager and the Residential Advocates. In addition, this position requires having a flexible schedule and the ability to work weekends.
Essential Responsibilities, Duties & Tasks
45% Responsible for the day-to-day operation of on-site programming, including coordinating and monitoring case management and volunteer services. Assist staff in developing Housing Stability Plans and goals to address housing, mental health, substance abuse, income, and other areas of need. Develop trusting relationships with residents to encourage and promote resident involvement in community building activities on campus such as the annual barbeque, monthly community meetings and the Resident Advisory Committee.
Ensure that the program is sound and services are aligned to achieve the organization’s mission and strategies. Assist with the development of program standards that align with our contract goals. Develop systems, policies, and procedures, including appropriate service levels.
Schedule and direct the work of staff; train staff in Trauma Informed Care Principles, Harm Reduction, Motivational Interviewing and the Housing First Approach to service delivery. Participate in Care Conference Meetings and assist with the development of an Eviction Prevention Plan.
Review resident’s file monthly and provide feedback to staff; performs HMIS data quality checks and work with the team to prepare files for program audits.
15% Maintain appropriate occupancy levels by working with Property Management and CEA to post unit vacancies and eligibility criteria. Monitor the screening and application process to ensure families being referred to SPFPSH meets entrance criteria. Coordinate with Property Management and Operations to ensure that units are safe and clean.
15% Maintain written and computerized records, including case notes, incident reports and other relevant documentation; ensure that appropriate levels of confidentiality is maintained. Prepares annual budgets and negotiate fund source contracts for Sand Point Campus Housing. Monitor expenses and prepare monthly, quarterly and annual expenditure and statistical reports required by various funding sources.
15% Develop annual work plan using the Agency Strategic Plan as a guide. Ensure program quality by developing, implementing and evaluating program goals and outcome-based objectives in response to community and program needs. Work with Residential Services Director to identify additional services and fund sources. Work with Resource Development staff in the development of grant proposals and/or fundraising activities for the program as requested.
5% Represent program in relevant community forums, coalitions, and planning processes to lead community response to homelessness
5% Identify and communicate program issues to Department Director and Agency management. Work closely with the Residential Services Director to manage the risk for the program; create policies and procedures to prevent or respond to safety or legal issues. Integrate agency directives, policies and procedures within program services as needed. Participate in program, department and agency meetings and relevant training as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Full Job Description