Tenant Services is looking for volunteers to support a voice message line that provides education on renter rights and responsibilities.
About Solid Ground
We believe poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. That means ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. Solid Ground combines direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. By bringing the voices of people experiencing poverty into the political process, we further social justice, supporting our entire community to reach its potential.
About Tenant Services
Tenant Services provides education to renters in the Seattle area and the surrounding areas of King County on their rights and responsibilities, and those of landlords. Tenant Services offers a voice message line where callers leave a voice mail detailing the issues they are in need of support to manage. The voice message line is open Mondays and Thursdays from 10:30am to 1:30pm, except on holidays. We are receiving an excess of 200 calls per month at this time. Supporting each of these callers with updated rental law, community resources, options to remain housed, and alleviate evictions, is vital to this program.
Tenant Services Voice Message Line Support Volunteer
This position supports the Tenant Counselors in the following ways:
- Listening to the voice mail messages from callers and transcribing that information to Excel spreadsheets, as requested
- Contacting callers to fill out intake sheets that will provide information to the Tenant Counselors as they prepare information to return calls
- Enroll callers into the internal database/Caseworthy from Excel spreadsheets provided by Tenant Counselors
- Email completed templates to callers providing community resources, as instructed by Tenant Counselors
Time Commitment
This is an ongoing opportunity. Volunteers should commit to an average of 4 hours per week.
Qualifications
- Able to make a minimum 6-month commitment to this position
- Age limit: Must be age 18 or older
- Must have an interest in tenant issues and rental law
- Any lived experience as a renter or landlord, or work/volunteer experience relative to renting or managing/owning property
- Familiarity with de-escalating situations
- Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages
Solid Ground believes poverty is solvable. Volunteers play a critical role in helping us meet basic needs, nurture success, and spread change – so everyone in our community can achieve their full potential. BIPOC (Black, Indigenous, and other People of Color), and people with the lived experience of food insecurity are strongly encouraged to apply.
