Provide administrative support to a program that ensures secure, confidential housing for families who’ve survived domestic violence and are moving out of homelessness.
About Broadview Shelter & Transitional Housing
Broadview provides secure, confidential housing for parents with kids who’ve survived domestic violence (DV) and are moving out of homelessness. Using a trauma-informed care model, we help families address the issues that led to their housing loss, develop a strong community support system, and find and secure permanent housing. Volunteers play an important role at Broadview!
Front Desk Support Volunteer
Broadview’s Front Desk Support Volunteer(s) support the Administrative Coordinator and other staff. Duties include:
- Answer phone calls and refer callers to 211 and/or assistance programs.
- Organize mail and coordinate deliveries.
- Assemble informational packets or kits.
- Organize books, files, and office supplies.
- Enter data into spreadsheets or databases.
- Assist with monthly reports.
- Respond to program participants, volunteers, and staff in person or via phone or email.
- Complete research projects.
- Order and restock office supplies.
- Assist clients with their belongings when taking them up to their unit.
- Other tasks as assigned.
Training
This volunteer is required to complete 20 hours of DV-related training before having direct contact with residents (i.e. answering calls, direct conversations at Broadview, etc.). We ensure volunteers can meet the training requirements before being asked to interact with residents. Training counts towards your volunteer hours.
Time Commitment
Volunteers should be able to commit at least one year to this position. They volunteer 5-10 hours per week, 1-2 days per week, in person at Broadview during business hours (Monday to Friday, 9am-5pm).
Qualifications
- Must be 18 years of age or older.
- Able to make a one-year commitment (preferred), three months (minimum).
- Experience with data entry and administrative support.
- Effective communication skills, both oral and written.
- Detail oriented, with strong organizational skills and willingness to maintain data integrity.
- Basic knowledge of computer software (Microsoft Word, Access, Excel, and Outlook).
- Ability to follow verbal and written instructions.
- Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds, with various lifestyles, sexual orientations, and ages.
Scroll down to apply & view upcoming volunteer orientations.
BIPOC (Black, Indigenous, and other People of Color), and people with the lived experience of poverty are strongly encouraged to apply. This opportunity also qualifies as an RSVP (Retired and Senior Volunteer Program) activity.
Solid Ground believes poverty is solvable.
Volunteers play a critical role in helping us meet basic needs, nurture success, and promote change – so everyone in our community can achieve their full potential.