“As an agency that works for social and racial equity within the community, we consistently ask ourselves, ‘Are we walking our talk?’ And if so, what do our clients say this equity looks like to them?” asks Ariana Cantu, Solid Ground’s Administrative Information Coordinator.
“Where are we succeeding and where can we improve? And how will we know we are fulfilling our mission, embodying those values of ending poverty, prejudice and neglect unless we ask those who are using our services – ‘How are we doing?’ However, to date, we have not collected client feedback in a consistent manner across our diverse programs, nor have we attempted to analyze the information received on an agency-wide basis.
“Thanks in large part to the contributions of our Anti-Racism Committee, Client Advisory Committee, and direct service staff, we have developed a new Client Feedback Survey which will be available on the Solid Ground website and will be distributed by our direct service programs. We encourage all clients to use the survey to give us their feedback on our work. This is one way Solid Ground can have a consistent feedback mechanism for all Solid Ground clients and learn directly from our clients where we are succeeding and where we can grow,” says Ariana
Here is a direct link to the survey.
OR: Go to our home page.
Look in the right navigation sidebar under the “Tell Us What You Think” header.
Click on the “Client Feedback Questionnaire” link!