The Santos Place and Phyllis Gutierrez Program Manager is responsible for developing and managing the day-to-day operation of service delivery for the 83 units of non-time limited singles housing. This is a blended service model of permanent supportive housing and affordable housing with support services. The program manager will work/coordinate with outside service providers, operations staff, and other Solid Ground staff located at Sand Point and serves as the community liaison for resident concerns. The program manager supports program case managers and performs case manager duties in their absence.
Essential Responsibilities, Duties & Tasks
45% Ensures that programs are sound, and services are aligned to achieve the organizations mission and strategies around One Solid Ground. Creatively seeks new ideas and solutions that position the program to take advantage of new funding and partnership opportunities. Assist with the development of systems, policies, and procedures, including appropriate service models. Provides supervision and leadership to supervisory staff and case management staff under her/his supervision. Promotes an atmosphere of respect; work to create ways/opportunities for clients to be more invested in their community including, support groups, monthly community meetings, resident committee. Hire, train, and supervise staff. Provide leadership, oversight, and support to facilitate day-to-day operations and delivery of services within the program. Provide oversight and coordination of volunteer services.
30% Prepare annual budgets and negotiate fund source contracts for the Sand Point Campus Housing. Monitor regularly to ensure expenses are within budgetary guidelines. Prepare monthly, quarterly, and annual expenditure and statistical reports required by various funding sources and monitor the data collected to ensure contract compliance. Work with Resource Development staff in the development of grant proposals and/or fundraising activities for program as requested. Develop annual work plan using the Agency Strategic Plan as a guide, with a focus on program assessment and quality. Conduct monthly audits of client files and databases for each case manager to monitor quality of program services and data and ensure that program goals and objectives are met.
15% Ensures appropriate occupancy levels by working with property management staff to monitor the screening and application process to ensure that single adults being referred to the Housing units meet necessary and required entrance criteria. Work with property management staff to ensure units meet contractual and agency standards and all relevant local codes, and work with Solid Ground Facilities Manager to ensure a safe and clean environment for all households.
5% Represent program in relevant community forums, coalitions, and planning processes to lead community response to homelessness.
5% Identify and communicate program issues to Department Director, and Agency management. Work closely with the Residential Services Director to manage the risk for the program; create policies and procedures to prevent or respond to safety or legal issues. Integrate agency directives, policies, and procedures within program services as needed. Participate in program, department and agency meetings and relevant trainings as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Full Job Description