Solid Ground is looking for a tech-savvy volunteer to provide IT support and improve computer literacy for our SHIBA volunteers.
About Solid Ground
We believe poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. That means ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. Solid Ground combines direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. By bringing the voices of people experiencing poverty into the political process, we further social justice, supporting our entire community to reach its potential.
The Statewide Health Insurance Benefits Advisors (SHIBA) provides free, unbiased, and confidential education and advice to King County residents on their Medicare healthcare options. Solid Ground is King County, Washington’s SHIBA sponsor in partnership with the Washington state Office of the Insurance Commissioner.
SHIBA volunteers work to empower, educate, and assist Medicare-eligible people, their families, and caregivers through objective outreach, counseling, and training to make informed health insurance decisions that optimize access to care and benefits. SHIBA volunteers work to educate and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, error and abuse through outreach, counseling, and education.
About the SHIBA Technology Support Volunteer
The SHIBA Technology Support volunteer will teach other remote volunteers how to use basic computer skills and Microsoft products in both a group and one-on-one basis. Volunteers will work alongside other volunteers and the SHIBA Coordinator to develop a basic computer skill curriculum and lesson plans, primarily geared toward helping volunteers, aged 55+, to increase their computer literacy.
Volunteers are encouraged to commit a minimum of 5 hours per month, preferably at least one 1-2 hour time slot per week.
- 18 years of age or older
- Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds, with various lifestyles, sexual orientations, and of all ages
- Ability to work with older adults (aged 55+)
- Patience with others and ability to problem-solve easy tech issues
- Ability to teach other volunteers basic use of Microsoft Outlook and Teams
- Good knowledge of and ability to teach others basic computer skills like using the internet to research, using video conferencing applications like Zoom or Microsoft Teams, and setting up a Google Voice number
Solid Ground believes poverty is solvable. Volunteers play a critical role in helping us meet basic needs, nurture success, and spread change – so everyone in our community can achieve their full potential. BIPOC (Black, Indigenous, and other People of Color), and people with the lived experience of food insecurity are strongly encouraged to apply.