Solid Ground is looking for a volunteer administrative assistant to support the work of the SHIBA Coordinator and our SHIBA volunteers.
About Solid Ground
We believe poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. That means ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. Solid Ground combines direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. By bringing the voices of people experiencing poverty into the political process, we further social justice, supporting our entire community to reach its potential.
The Statewide Health Insurance Benefits Advisors (SHIBA) provides free, unbiased, and confidential education and advice to King County residents on their Medicare healthcare options. Solid Ground is King County, Washington’s SHIBA sponsor in partnership with the Washington state Office of the Insurance Commissioner.
SHIBA volunteers work to empower, educate, and assist Medicare-eligible people, their families, and caregivers through objective outreach, counseling, and training to make informed health insurance decisions that optimize access to care and benefits. SHIBA volunteers work to educate and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, error and abuse through outreach, counseling, and education.
About the SHIBA Office Support Volunteer
The SHIBA Office Support volunteer will assist the SHIBA Program Coordinator and other SHIBA volunteers by providing administrative support. Duties include:
- Fulfill requests for information and mailing.
- Collating and organizing digital materials.
- Make outbound calls to SHIBA client referrals and schedule appointments.
- Schedule presentations and other outreach activities.
- Handle mail and electronic correspondence including email.
- Gather materials for presentations.
- Support outreach activities, such as resource fairs, with setup/breakdown and distribution of informational materials.
- Data entry.
- Use Microsoft excel spreadsheets.
- Word processing.
- Internet research.
- Photocopy and distribute documents.
Volunteers who provide administrative support may also perform other tasks as mutually agreed upon.
Volunteers who provide administrative support do not counsel or advise on Medicare. Instead, they defer all questions regarding Medicare counseling to certified volunteer SHIBA Medicare counselors or paid staff. SHIBA volunteers cannot volunteer in the SHIBA program if they hold an active insurance license.
The opportunity will last 6 months to a year. Volunteers are encouraged to commit a minimum of 5 hours per month, preferably at least one 1- or 2-hour time slot per week.
- 18 years of age or older.
- Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.
- Willingness and ability to work with older adults (aged 55+).
- Good oral and written communication skills.
- Computer literacy including familiarity with the internet.
- Knowledge of applications like Outlook and Microsoft Teams (or willingness to learn).
- Access to computer, internet and phone (some technology items can be provided, if needed).
Solid Ground believes poverty is solvable. Volunteers play a critical role in helping us meet basic needs, nurture success, and spread change – so everyone in our community can achieve their full potential. BIPOC (Black, Indigenous, and other People of Color), and people with the lived experience of food insecurity are strongly encouraged to apply.