Oversee our team of Case Managers and Advocates at Sand Point Family
Sand Point Family is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Sand Point Family Permanent Supportive Housing (SPFPSH) Therapeutic Case Manager Supervisor will work on-site with previously homeless families living in permanent housing at Sand Point, providing culturally competent services. The Therapeutic Case Manager Supervisor carries a caseload and supervises the support services team. This position provides behavioral health assessments for each household and provides and coordinates therapy and linkages to community providers as needed. This position participates in staff meetings, training, and coordinates with other service providers and volunteers.
Essential Responsibilities, Duties & Tasks
55% Use a client-centered trauma-informed approach to case planning and integrate this philosophy in the development of resident family case plans. Ensure that case plans and records are accurate, complete and confidential. Enter accurate and timely data into the HMIS Safe Harbors system. Lead the case management team, develop and facilitate residential support groups as needed, and partner with each family to develop a case plan that addresses and enhances housing stabilization. This case plan focuses on housing stability and may address such issues as health care, mental health and substance abuse, education, employment, home care assistance, transportation assistance, parenting, domestic violence and safety planning, services for children focused on academic and social achievement, as well as other life skills. Meetings may occur in resident’s unit as part of the case management visit to identify other issues needing support. Follow up with the support team to ensure resident’s needs are met.
Promote and practice cultural sensitivity and competency in all day-to-day interactions with residents.
Support residents who voice complaints when it is appropriate. Coordinate and facilitate mediation when needed. Act as an advocate for the client to access services and resources.
Works with residents to ensure that program policies and procedures are understood and followed. Ensure that residents learn to be responsible and are informed of their rights as lease-holders
Maintain a close working relationship with public and private agencies involved in making referrals, or supporting residents to maintain housing stability.
25% Hire, train, supervise, schedule and evaluate case management staff. Provide leadership, oversight, and support to facilitate day-to-day operations for the case management services provided to clients within the program. Provide necessary staff support through regular staff meetings, case supervision, case consultation, and identify training and workshops to enhance staff skills. Mediate concerns that arise within the program. Assist with the development and enforcement of program and agency policy.
10% Conduct interviews and screen applicants referred to the program to determine eligibility for housing in the program.
10% Participate in: program, department, agency, and Sand Point residential community housing meetings, and training as required. Participate in the Solid Ground Anti-Racism Initiative as part of client services and professional development. Attend other community provider meetings that provide assistance and advocacy to homeless individuals as appropriate to network, and increase knowledge of local resources.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Full Job Description