Broadview is a 24-hour facility providing emergency shelter (10 units), transitional housing (21 units) and support services to women, children and youth whose lives have been disrupted by family violence, substance abuse, inadequate medical and mental health care, long periods of family separation, child abuse and neglect and poverty. Support services include on site crisis intervention, case management and advocacy-based counseling, legal advocacy, information and referral, and long-term stabilization services.
The Substitute Housing Case Manager provides advocacy based counseling and case management services including assessment, information and referral and goal setting and is responsible for cooperative case planning and coordination of services for residents.
Essential Responsibilities, Duties & Tasks
40% Conduct screening, assessment and intake to admit women, children and youth into both emergency shelter and transitional housing programs.
25% Provide case management, advocacy-based counseling, information, referrals, and follow up information to emergency shelter and transitional housing program reside. Work with residents to review individual goals and ongoing progress. Provide information and advocacy regarding legal issues, medical care, employment possibilities and housing referrals. Act as a liaison between client families and community agencies involved with their case and serve as an advocate in an effort coordinate services with providers as needed. Coordinate the provision of resident assistance supplies, including emergency food and bus tickets.
15% De-escalate and mediate resident conflicts, modeling appropriate problem solving. Respond to domestic violence crisis line, providing crisis intervention, safety planning, support, advocacy based counseling, information and referral callers seeking assistance.
10% Complete confidential written documentation including resident records, daily logs, weekly goal plans and progress reports, and overlap information to next Advocate on shift.
Review resident files and staff logs to ensure program records and resident documentation are maintained adequately and consistently. Maintain clear and accurate case notes of all significant interactions in client records. Complete outcome and exit paperwork, update room charts, and return mail as necessary.
5% Work to foster an atmosphere of support and safety for residents, staff and volunteers. Help maintain order and security in the buildings and communicate/enforce program policies and procedures. Work with staff to maintain cleanliness in resident apartments and office/service areas.
5% Participate in program, department and agency meetings and relevant trainings as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Percentage of time spent on responsibilities varies based on shift worked.Full Job Description