The Statewide Health Benefits Advisors (SHIBA) program provides free, unbiased, and confidential health benefit information to people of all ages and backgrounds in King County. The SHIBA Program Coordinator is responsible for coordinating the daily operations of the SHIBA program including recruitment, training, placement, and recognition of SHIBA advisor volunteers, developing, and maintaining relationships with community partners, assisting with community outreach efforts, and providing strong administrative support.
Essential Responsibilities, Duties & Tasks
40% Coordinate daily operations of the SHIBA program including supervising volunteers to ensure effective and efficient delivery of SHIBA services to clients. Assist with program development and continuous program improvement. Interview potential volunteers and place with appropriate opportunities, then follow up to ensure satisfaction with their placement. Act as liaison to Office of Insurance Commissioner (OIC), SHIBA staff, including coordinating volunteer paperwork, onboarding, and training as well as client referrals to/from OIC program staff. Assist SHIBA volunteers with concerns related to their volunteer activities. Recognize volunteers by assisting with the planning and coordination of annual and on-going recognition efforts. Ensure that space is properly prepared for volunteer recognition and training activities and events.
35% Recruit volunteers throughout King County to serve with the SHIBA program. Work with Communications, the Retired and Senior Volunteer Program (RSVP) other staff, volunteers, and community partners to increase volunteer recruitment capacity and raise awareness of SHIBA in the community. Plan and coordinate recruitment events, outreach events, volunteer meetings and trainings. Coordinate outreach for service delivery and expansion in reaching targeted populations throughout King County. Support and grow strategic partnerships with SHIBA partner sites. Organize volunteers to participate in community resource fairs, maintain positive relationships with partner organizations, and actively promote volunteer opportunities through community presentations. Work with Solid Ground Communications to write, post and routinely update information about SHIBA on Solid Ground website. Respond by phone or email to other requests for information on volunteering with SHIBA.
20% Collect and report in a timely manner all data and other performance measurements of program activities required by funding sources. Includes data entry, volunteer tracking, registering volunteers, and ordering supplies. Communicate with sites to fulfill grant requirements including MOU renewals and volunteer safety assurance. Assist program manager with projects as requested.
5% Participate in all program, department, agency, and sponsor meetings and trainings as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Percentage of time spent on responsibilities varies based on shift worked.Full Job Description