Job Summary: Solid Ground Transportation includes programs that provide para-transit service under contract to King County Metro’s Accessible Services Division; Solid Ground
Circulator services; Center Park Shuttle services; and Solid Ground Shuttle services. The
Operations Dispatcher/Scheduler is essential personnel responsible for ensuring
Operators can complete daily schedules in an efficient manner by providing direction,
support, and compliance with the Amalgamated Transit Union (ATU) contract and
policies and customer service to program participants (riders). The Operations
Dispatcher/Scheduler is integral to the overall successful operations of transportation
services through their knowledge and compliance with King County Metro policies and
procedures, governmental transportation agency regulations, Solid Ground and Solid
Ground Transportation policies and procedures, and in coordination with
subcontractor(s). This position is a safety sensitive position per governmental
transportation agency regulations. The Operations Dispatcher/Scheduler must respond
to urgent situations, often with potential liability implications.
Essential Duties, Responsibilities & Tasks:
25% Maintain central communications hub for SGT programs. Throughout the day
monitor Operator routes utilizing Metro computer systems software. Utilize MS
Office software (Excel, Word, Outlook) to update and maintain schedules and
reports. Be available via radio contact throughout shifts to support Operators to
address operator concerns and report to supervisors as needed and mitigate
Operator complaints before, during and after routes. Receive daily assigned
routes from control center and schedule operators and subcontractor Operators
utilizing a variety of resources, including but not limited to Operator picks, DOT
regulations regarding hours of service, leave schedules, subcontractor
preferences, etc. The Operations Dispatcher/Scheduler must determine and
assign appropriate vehicle to each scheduled route to ensure the ability to safely
transport passengers. Recruit additional Operators from days off and/or adjust
schedules as necessary. Record and report daily attendance for Operators. Greet
Operators at the end of their shift and address any identified issues.
25% Sustain a level of responsibility with strict adhere to regimented time schedules;
coordinate daily activities and make appropriate staffing decision to ensure timely
coverage of all transportation services. Distribute and maintain storage of keys
with fuel cards, radios, and manifests. Work with the Control Center to create
additional routes based on extended ridership demand and Operator availability.
Conduct daily trip edits to ensure documented hours of service are accurate so that
SGT billing to Metro is correct. Trip editing involves reviewing daily manifests,
Operator notes, mileage error and billing reports and resolving through
investigation any discrepancies noted.
20% Act as first point of contact with Operators to determine fitness for duty to ensure the
Operators can safely conduct the responsibilities of their positions. Attend Reasonable
Suspicion training and apply daily to all Operators; communicate any concerns
immediately to a supervisor or manager. Support includes but is not limited to
coordinate with the control center to comply with governmental transportation agency
regulations. Coordinate adjustments to routes “live day” for accidents, illness, injury,
break downs, emergencies, etc. Coordinate daily with SGT Maintenance to ensure
there is an adequate availability of safe operating vehicles to meet daily demand.
10% Monitor and inventory communications equipment to ensure good working condition
and troubleshoot any equipment failures that arise. Provide additional equipment
instruction as needed. Update vehicle assignments with “out of service” vehicle lists at
start of shift. Distribute SGT and subcontractor paycheck/paystubs and unsigned
timesheets to Operators. Receive, document, report, maintain, and coordinate return
of lost and found items from routes.
15% Manage reservations for Center Park Shuttle services – book rides, negotiate pick/drop
times, and prepare trip schedules.
5% As needed, assume responsibilities of Lead Operations Dispatcher/Scheduler.
Participate in special projects and committees as assigned. Participate in program,
department and agency meetings and relevant trainings as required.
The duties listed above are intended only as illustrations of the various types of work
that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related, or a logical assignment
to the position.
Solid Ground is an equal opportunity employer committed to workplace diversity. We do not
discriminate on the basis of gender, age, race and color, religion, marital status, national
origin, disability or veteran status.