Join our amazing and diverse Transportation team and help ensure that everyone in our community can get where they need to go.
Solid Ground Transportation Department includes Solid Ground Transportation (SGT), a program that provides para-transit service under contract to King County Metro’s Accessible Services Division. The Operations Dispatcher provides administrative support to the program by coordinating the daily start of shift activities and other administrative tasks for Solid Ground Transportation.
Essential Responsibilities, Duties & Tasks
35% Provide overall administrative support to Solid Ground Transportation, including utilizing Trapeze software to run reports, conduct data entry, Trip Edit, record staff attendance, maintain program files, generate letters as requested.
30% Check voice mail for staff that has called in sick or will arrive late. Make appropriate substitutions of staffing to ensure timely coverage of all routes while adhering to union contract regulations and personnel guidelines. Print daily manifest, and notify dispatch of any changes from original schedule. Issue/receive paperwork, keys and radios to/from SGT Operators.
30% Assist Drivers with directions, route concerns and fare reconciliation as needed. Serve as initial point of contact and act as communications liaison between Operators, Dispatch and Operations Supervisors. Coordinate vehicle assignments and in-service maintenance issues with Maintenance department. Prepare next day Operator and vehicle assignments. Open or close office in a.m. or p.m. on as needed basis.
5% Participate in special projects and committees as assigned. Participate in program, department and agency meetings and relevant trainings as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Full Job Description