Empower the Housing Stabilization program to ensure families are able to find permanent housing.
The Housing Stabilization Manager is responsible for the management, oversight and development of Solid Ground’s Journey Home Rapid Rehousing (JHRRH) Program. The Housing Stabilization Manager is responsible for creating and maintaining a seamless continuum of services and rental assistance from homelessness to prevention of homelessness interventions. In addition, this position is the agency point-person to funders, collaborators, and coalitions and is responsible for strategic growth and initiative planning for the Rapid Rehousing program. The Manager will support the overall goal of this program to identify housing options to rapidly house families experiencing homelessness into permanent housing and to help those families reach housing stability and avoid returns to homelessness.
The JourneyHome Rapid Rehousing team is consisted of Case Managers, Program Coordinator and Data Specialist, and Landlord Engagement Specialist who provide program participant -centered, housing-focused support services. The Housing Stabilization Manager will be responsible for supervising the JourneyHome Rapid Rehousing team with day-to-day program operation and oversight, program development, and overall support to encourage this model of service delivery and alignment with the mission, vision and values of Solid Ground. The Manager will develop collaborations to broaden services available for program participants, participate in outreach activities and system transformation planning, track program participant trends and advocate for systems changes to address needed improvements in housing.
Essential Responsibilities, Duties & Tasks
Program Management: Develop program policies and procedures to ensure quality service and contractual compliance. Maintain and update intake and assessment processes that effectively meet the needs of program participants and efficiently match services with participants needs. Oversee and provide supportive case consultation to team members. Oversee audit of client files and contracts to monitor quality of program services and ensure that program goals and objectives are met as required. Establish short and long-term program goals to achieve positive outcomes aligned with local efforts to prevent and end homelessness as well as federal expectations including the HEARTH measures. Update spreadsheets, reports, manuals and paperwork to reflect new contract requirements. Work closely with local partners to ensure program fidelity. Collaborate with community partners and funders on best practices.
Supervision: Hire, train, supervise, and evaluate staff in collaboration with Department Director. Provide leadership, oversight and support to facilitate day-to-day operations for the case management services provided to clients within the program. Provide necessary team support through regular staff meetings, individual case supervision, case consultation, and identify trainings and workshops to enhance staff skills. Administer program and agency policies and procedures, develop additional training and policies to enhance professional development.
Budgets: Prepare annual budgets and negotiate multiple fund source contracts for the program. Monitor regularly to ensure expenses are within budgetary guidelines. Work with Program Coordinator & Data Specialist to prepare, complete and submit reports required by Federal, State, City and private funding sources and monitor the data collected in order to ensure contract compliance. Monitor Data Quality performance measures and targets in HMIS, work closely with Finance Department to ensure accurate invoicing and budget reconciliation. Assist Department Director with grants and Requests for Proposals.
Planning and Strategy: Ensure program quality and sustainability by developing, implementing and evaluating program goals and outcome-based objectives in response to community and program needs. Work to expand program services and housing resources, including creating partnerships with support services such as employment programming, financial counseling, or rental assistance resources in order to ensure that all families served have adequate tools to obtain and maintain stable housing.
Community Outreach: Represent Solid Ground and provide leadership and expertise on regional committees and planning groups in order to strengthen continuum of care efforts Conduct outreach with community agencies and coordinate services with outside providers as necessary. Work with sub-contractors and partners to ensure accomplishment of program goals and objectives.
Advocacy: Work with advocates to retain/increase public funding for all programs, and organize and advocate for legislative and policy changes that promote access to affordable housing for individuals and families living on low-incomes. Work with the Department Director and Resource Development staff in the development of private and public grant proposals and assist with all fundraising activities to meet required program match as requested.
Leadership: Identify and communicate program issues to Department Director and Agency management. Integrate agency directives, policies and procedures within program services as needed. Participate in program, department, and agency meetings and relevant training as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Percentage of time spent on responsibilities varies based on shift worked.
Full Job Description