Help build connection between our program participants and landlords.
The JourneyHome Housing Resource Specialist works as part of a team with Case Managers and other staff to help families experiencing homelessness in King County to obtain permanent housing. Emphasis is on building relationships and partnerships with area landlords, advocating for the JourneyHome Rapid Re-Housing program to property managers and private landlords, and acting as a liaison for landlords and local housing authorities to resolve concerns with prospective or actual tenancy. The majority of time is spent connecting over the phone, email, and in person with housing providers and landlords with some participant interaction for households with extensive housing barriers. The Housing Resource Specialist will also be responsible for maintaining a Landlord Database to track landlord outreach, partnerships, and housing placements.
Essential Responsibilities, Duties & Tasks
45% Identify housing options and negotiate tenancy for program participants with landlords/property managers. Meet regularly with Case Managers and occasionally with high- priority families to match families’ needs and preferences with potential housing units. Partner with case managers to develop individualized housing plans and timelines for JourneyHome participants. Partner with case managers to assist in navigating the housing system, including filling out applications for housing and holding deposits. Negotiate with creditors of past rental housing debt, on behalf of participants, to lower the amount due or set up a payment plan. Conduct housing safety inspections. Negotiate with landlords and secure move-in. Collaborate with team to identify participants to refer to Wellspring Housing Locator. Travel throughout King County and outlying areas to meet with landlords and occasionally with participants in order to secure permanent housing for JourneyHome participants. Maintain on-going communication, before, during and after participants move into housing, with housing providers, landlords, and housing authorities as necessary. Receive and respond to landlord concerns regarding housed participants. If a resolution cannot be immediately reached, quickly route concerns to appropriately parties.
30% Conduct outreach and create partnerships with For-Profit and Non-Profit landlords/property managers in the King County Region to build a solid base of properties that are willing to work with our families. Collaborate with housing locators/specialists from other agencies to coordinate outreach to landlords. Regularly review listings for apartments and unit openings from websites and referrals from other participating landlords, local renters associations, working groups, and property management companies. Develop relationships with established landlord groups such as Rental Housing Association of Washington. Maintain relationships with partner or prospective landlords with an emphasis on identifying housing opportunities for JourneyHome participants. Attend landlord and community meetings to recruit potential landlords and build partner relationships. Lead the JourneyHome team’s planning and implementation landlord appreciation efforts and events. Monitor landlord- tenant interactions for evidence of discrimination or unfair treatment
20% Maintain accurate and confidential participant case records and electronic files in the program database. Maintain accurate and timely statistics and documentation necessary for program administration and funding requirements in conjunction with federal and state contractor guidelines. Maintain and regularly update landlord database with new partners, contact information, policies, current openings, and housing placements. Create promotional materials or handouts in partnership with Communications team to market the program to prospective landlords.
5% Participate in program, Department and agency meetings and relevant training as required, as well as inter-agency groups (including All Home and Wellspring) that provide assistance and advocacy to homeless families.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Full Job Description