The Emergency Rental Assistance Supervisor is part of the Homelessness Prevention Team that supports individuals and families at risk for homelessness as allowed by temporary funding in response to the COVID-19 pandemic, such as the United Way’s Home Base program. This position manages Emergency Rental Assistance Coordinators who provide emergency rental assistance to the target population. The Emergency Rental Assistance Supervisor must have demonstrated skills in organization and attention to detail, as well as decisiveness, adaptability, and accountability. They will be the point person for ensuring quality service delivery for program participants, accuracy of financial information for determination of rental payments, and quality assurance with data collection and entry. This individual must also be able to provide direct feedback to staff in a supportive manner, and ensure staff accurately execute paperwork, provide trauma informed services, and follow an organized process for collecting information and submitting completed documentation. The position is time limited 6 months from the date of hire, with the possibility of extension depending on funding.
Essential Responsibilities, Duties & Tasks
25% In coordination with Homelessness Program Manager, hire, train, supervise, evaluate and support program coordinators. Provide on-going support, direction, and professional development. Approve timesheets and monitor performance. Provide leadership, oversight, and support to facilitate day-to-day operations of Emergency Rental Assistance programming. Provide necessary direction and development to direct reports through regular staff meetings, individual goal setting and identify training and workshops to enhance staff skills and career enhancement and opportunities. In coordination with Homelessness Program Manager conduct performance evaluations. Mediate concerns that arise within the program. Enforce program and agency policies and procedures.
25% Monitor fund source contracts related to Solid Ground’s Emergency Rental Assistance Programs and ensure that program activities are carried out according to contract guidelines. Monitor program funds, expenditures, and all financial documentation. Review information and documentation collected by Coordinators to ensure accuracy and completeness before submission for payment. Support the Homelessness Prevention Manager in contract negotiation with funders. Ensure accurate data entry and provide data to support timely submission of project accomplishments and reports to program funders. Compile reports as assigned in coordination with Homelessness Prevention Manager.
25% Provide direction and support to staff for client screening and to ensure clients meet eligibility standards. Along with staff, contact landlords and/or tenants to offer emergency rental assistance based on information received from assigned landlords and/or directly from tenants. Screen tenants for eligibility and collect required documentation. Ensure all landlord information is accurate and complete and upload to Solid Ground drive and then submitted for review to Manager. Follow-up with forms and data entry, as necessary. Track applications worked on and completed on Solid Ground drives. Ensure staff assess tenants for other needs and refer to community resources as appropriate.
15% Work in coordination with Manager to ensure the accuracy of contract reporting, data collection practices, and budget management. Maintain data tracking systems to ensure accurate data collection.
5% Assist the Stabilization Services Director and Homelessness Prevention Manager in program evaluation efforts, program advocacy, and development of systems and procedures to identify and implement continuous improvement efforts to enhance the services of Homelessness Prevention Programs.
5% Participate in program, team, department and agency meetings and relevant trainings as required, including agency anti-racism efforts. Attend local coalition and funding meetings as appropriate.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Full Job Description