Broadview is a 24-hour facility providing emergency shelter (10 units), transitional housing (21 units) and support services to women, children, and youth whose lives have been disrupted by family violence, substance abuse, inadequate medical and mental health care, long periods of family separation, child abuse and neglect and poverty. Support services include on site crisis intervention, case management and advocacy-based counseling, legal advocacy, information and referral, and long-term stabilization services.
The DV Housing Case Manager provides advocacy-based counseling and case management services including assessment, information and referral and goal setting and is responsible for cooperative case planning and coordination of services for residents.
A minimum of 20 hours of basic Domestic Violence Training that covers theory and implementation of empowerment-based advocacy, history, confidentiality, safety planning, etc. WAC 388-61A-0350
Essential Responsibilities, Duties & Tasks
40% Provide advocacy-based counseling, information, referrals, and follow-up information to emergency shelter and transitional housing program residents in the evenings. Work with residents to review individual goals and ongoing progress, in collaboration with day staff. Provide information and advocacy regarding legal issues, medical care, employment possibilities and housing referrals. Enter client information and service records into the agency database. Report client data information to the Administrative Specialist.
25% Conduct screening, assessment and intake to admit women, children and youth into both emergency shelter and transitional housing programs.
15% De-escalate and mediate resident conflicts, and modeling appropriate problem solving. Respond to domestic violence crisis line, providing crisis intervention, safety planning, support, advocacy-based counseling, information, and referral to callers seeking assistance.
10% Complete confidential written documentation including resident records, daily logs, weekly goal plans and progress reports, along with overlapping the information to the next Advocate on shift. Review resident files, and staff logs to ensure program records and resident documentation is adequately maintained on a consistent basis. Maintain clear and accurate case notes of all significant interactions in the client records. Complete outcome and exit paperwork, update room charts, and return mail when necessary.
5% Work to foster an atmosphere of support and safety for residents, staff and volunteers. Help maintain order and security in the buildings and communicate/enforce program policies and procedures. Work with staff to maintain cleanliness in resident apartments and office/service areas. Cleans and wipes down office spaces.
5% Participate in program and agency meetings and relevant trainings as required. Conduct other duties as assigned.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Percentage of time spent on responsibilities varies based on shift worked.Full Job Description