The Case Manager will work onsite with previously homeless families and/or individuals living at Sand Point, providing open-ended, culturally competent, individually tailored case management to assist them with resources needed to maintain their housing. Assists residents to develop life skills to prevent repeat homelessness episodes, and ensure that all residents, including children, have the resources and tools they need to become self-sufficient, contributing members of their community. The Case Manager will complete comprehensive assessments to determine depth of services needed, develop individual goal plans, help residents connect to services, monitor progress, collect and record relevant data and report outcomes to funders as appropriate.
In addition, Case Manager will function as part of a team of service providers that will develop on-site and community-based programming needed to respond to identified barriers preventing transitions to self-sufficiency, with an emphasis on children’s services and employment development.
Essential Responsibilities, Duties, and Tasks:
60% Provide on-site, in-home case management, resource referral and follow-up assistance to previously homeless families and/or individuals. Act as an advocate for resident to access services and resources. Act as a liaison between resident families and other community agencies providing services, maintain communication with providers as needed, including schools, DSHS, employers, childcare providers, etc. Work with the residents to ensure that program policies and procedures are understood and followed; and those residents learn to be responsible, informed tenants, who know their rights and obligations as leaseholders. As part of case management, conduct needs assessment with each household, and work with them to create an individualized service plan based on self-identified goals. Review, assist and monitor resident progress towards meeting goals. Complete review of household budget, assess need for supportive services such as budgeting and credit repair. Develop financial goal plan (including connections to banking services) and review monthly budget with resident as needed for stability. Meet twice monthly with individual residents until they are stabilized and connected to services, and making progress; monthly thereafter, and as needed. Include monthly unit inspection as part of case management visit, to ensure good maintenance of unit and identify any issues needing attention.
20% Maintain complete and confidential resident case records, accurate and timely statistics, and
documentation to meet program goals and contractual requirements. Case managers will be entering data into the Seattle King County HMIS Safe Harbors system.
10% Facilitate support groups for children on the Sand Point campus and provide childcare support as needed.
10% Participate in department, organization and Community meetings and relevant trainings as required; participate in the Solid Ground Anti-Racism Initiative as part of resident services and professional development. Attend other community provider meetings that provide assistance and advocacy to homeless families as appropriate to network and increase knowledge of local resources.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Full Job Description