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Frequently Asked Questions

Mortgage Counseling FAQs

Q: Why should I contact a housing counselor?
A: The prospects for positive resolution are greatly increased when working with a housing counselor. Our knowledgeable and experienced counselors work daily with mortgage companies and thoroughly understand the foreclosure process.

Q: Is Solid Ground a HUD-approved counseling agency?
A: Yes, we are approved by the U.S. Department of Housing and Urban Development (HUD) as a comprehensive housing counseling agency.

Q: If I meet with a counselor, will they take care of the paperwork?
A: No. While our housing counselors will do everything they can to help you find a favorable outcome, we have found that the most successful resolutions are achieved when the homeowner is involved in every step of the process. Our counselors will give you the tools and guidance to understand, complete and deliver the necessary paperwork.

Q: Do you refinance loans?
A: No, we are not lenders and we cannot refinance loans.

Q: Are you able to help me get a modification?
A: Our counselors will explain all the tools available to prevent foreclosure. We will put you in touch with the right department at your mortgage company to explore the options that may exist. No counseling agency can guarantee a loan modification. Your success rate will depend on your income and your specific loan. Your lender makes the ultimate decision on approving your modification.

Q: Do I need to be two or three months behind before I qualify for a loan modification?
A: No, you can apply for a loan modification even when you are current. As long as you have a financial hardship and limited resources putting you at risk of falling behind on your mortgage payment, you can apply for a loan modification under the Making Home Affordable program. You may need to provide verification of this hardship.

Q: Does my loan need to be owned by Fannie Mae or Freddy Mac to qualify for the Making Home Affordable program?
A: No. Only the refinance part of the Making Home Affordable program requires your loan to be owned by Fannie Mae or Freddie Mac. Many different loan types are eligible for modifications.

Q: How do I find out whether or not my loan is owned by Fannie Mae or Freddy Mac?
A: To determine if your loan is owned by Fannie Mae or Freddie Mac, go to Fannie Mae Loan Lookup or Freddie Mac Address Lookup

Q: How long does it take before I know that my lender has approved my modification request?
A: The process can take upwards of 90 days to complete.

Q: What will happen if my home is in foreclosure by the time I contact my lender to apply for a mortgage?
A: While you are in the process of applying for a modification, the foreclosure process is halted until a decision is made by your lender to approve or not approve a modification.

Q: Where do I find more information about the Making Home Affordable program?
A: You can get more information at Making Home Affordable.gov.

Q: Are lenders obligated to provide me with the Home Affordable Modification Program (HAMP)?
A: No. HAMP is a voluntary program and lenders can choose not to participate.

Q: Can I qualify for a loan modification without a job?
A: No. You must have some sort of income other than unemployment benefits in order to qualify for a loan modification. There are some programs available specifically for unemployed borrowers, so contact your lender to see if you are eligible.

Q: I am having trouble paying my mortgage loan. What are some things I should not do?
A: Do not pay a large fee to a business or someone who…

  • Promises they can save your home and stop the foreclosure process – or advises you not to contact your lender, lawyer or a housing counselor.
  • Accepts payment only by cashier’s check or wire transfer.
  • Encourages you to temporarily sell them your home and promises to “resell” it to you at an affordable cost when your finances are in order. This is called a foreclosure rescue scam.

Q: Where can I find out more information about loan modification scams?
A: Go to the Loan Modification Scam Alert website.

Q: How long do counseling sessions typically last?
A: It varies. For some people, one 60-minute counseling session provides enough information. In other situations you might work with a counselor for weeks or even months.

Q: Do I need to make an appointment for mortgage default counseling.
A: Yes, we have a high volume of calls every week and we call people back on a first-come, first-served basis. The numbers to contact are 206.694.6766 or toll-free at 1.866.297.4300. This is a message only line; please leave your name, phone number and the times you can be reached, and your call will be returned in 2-3 business days. (Please note that you may complete our Online Intake Form to get the mortgage counseling process started.)

Reverse Mortgage FAQs

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Q: Why should I meet with a housing counselor?
A: Face-to-face or telephone counseling is required for all borrowers interested in a reverse mortgage. It is a way to ensure that borrowers understand what they are getting into when they take out a reverse mortgage loan. The counselor is an unbiased third party whose goal is simply to provide information to help you make your own decision.

Q: Are you HUD approved?
A: Yes. Solid Ground is approved by the U.S. Department of Housing and Urban Development (HUD) as a comprehensive housing counseling agency.

Q: Are there any fees for reverse mortgage counseling?
A: No, Solid Ground does not currently charge for counseling.

Q: How long do counseling sessions typically last?
A: Our counseling appointments generally last one hour to 90 minutes.

Q: Where can I get more information about reverse mortgages?
A: Visit HUD's Home Equity Conversion Mortgages for Seniors webpage.

Q: Do I need to make an appointment for reverse mortgage counseling?
A: Yes, we have a high volume of calls every week and we call people back on a first-come, first-served basis. The numbers to contact are 206.694.6766 or toll-free at 1.866.297.4300. This is a message only line; please leave your name, phone number and the times you can be reached, and your call will be returned in 2-3 business days. (Please note that you may complete our Online Intake Form to get the mortgage counseling process started.)

Foreclosure Fairness Act FAQs

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Q: What is foreclosure mediation?
A: Mediation is a process where the mediator helps the homeowner and the lender reach a fair, voluntary and negotiated agreement. Foreclosure mediation programs have proven effective in reducing foreclosures in other states.

Q: Who is eligible for mediation under this act?
A: The house must be owner-occupied. Homeowners are eligible if they received a Notice of Default on or before July 22, 2011 but have not yet gone through a foreclosure sale. Homeowners can also request mediation if they receive a Notice of Pre-Foreclosure Options and make the request before a Notice of Trustee Sale has been recorded. All lenders or beneficiaries are covered by the mediation requirement, except financial institutions that have conducted less than 250 foreclosure sales annually. Call the mortgage hotline if you have a question about paperwork you have received or whether your lender is participating.

Q: How do I request mediation?
A: Mediation can only be requested by a housing counselor or attorney. Contact our mortgage hotline to inquire about mediation.

Q: How much does mediation cost?
A: The homeowner and the lender will each pay a $200 fee for the mediation. The fee must be paid prior to mediation. Foreclosure mediation can only be requested on your behalf by a housing counselor or an attorney.

Q: Do I need to make an appointment for reverse mortgage counseling?
A: 
Yes, we have a high volume of calls every week and we call people back on a first-come, first-served basis. The numbers to contact are 206.694.6766 or toll-free at 1.866.297.4300. This is a message only line; please leave your name, phone number and the times you can be reached, and your call will be returned in 2-3 business days. (Please note that you may complete our Online Intake Form to get the mortgage counseling process started.)

Preguntas Frecuentes

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Preguntas y Respuestas en Consejería de Pagos Hipotecarios Atrasados

P: ¿Por que debo contactarme con un consejero hipotecario?
R: Las probabilidades de resolución positiva aumentan mucho mas cuando se trabaja con un consejero de vivienda. Nuestros consejeros experimentados trabajan a diario con las compañías hipotecarias y comprenden a fondo el proceso de ejecución hipotecaria.

P: ¿Es Solid Ground una agencia de asesoría aprobada por HUD?
R: Sí, somos aprobados por el Departamento de Vivienda y Desarrollo Urbano de Estados Unidos (HUD) como una agencia de vivienda de asesoría integral.

P: ¿Si me entrevisto con un consejero se encargarán de los trámites?
R: No. Aunque nuestros asesores de vivienda harán todo lo posible para ayudar a nuestros clientes a encontrar un resultado favorable, hemos descubierto que las resoluciones de mayor éxito se logran cuando el dueño está involucrado en cada paso del proceso. Nuestros consejeros le entregan a los clientes las herramientas y orientación necesaria para comprender, completar y entregar el papeleo necesario.

P: ¿Usted refinancia los préstamos?
R: No, no somos prestamistas y no podemos refinanciar préstamos.

P: ¿Ofrece préstamos ó fondos de rescate?
R: Nosotros trabajamos con familias de bajos ingresos y tomamos algunos casos en base a su elegibilidad.

P: ¿Puede usted ayudarme a conseguir una modificación?
R: Nuestros consejeros le explicarán todas las herramientas disponibles para evitar la ejecución hipotecaria y poner al cliente en contacto con su prestamista para explorar las opciones disponibles para usted. Su probabilidad de éxito dependerá de su capacidad para generar ingresos y su capacidad para minimizar los gastos mientras sobrevive la crisis económica.

P: ¿Tengo que estar dos o tres meses atrasado antes de calificar para una modificación de préstamo?
R: No, usted puede solicitar una modificación de préstamo, aun cuando este al día en sus pagos. Mientras tenga una dificultad financiera y cree que esta dificultad lo pone en riesgo de atrasarse en los pagos de su hipoteca, usted puede solicitar una modificación de su préstamo bajo el programa de “Making Home Affordable.”

P: ¿Necesita mi préstamo ser propiedad de Fannie Mae ó Freddy Mac para calificar para el programa “Making Home Affordable”?
R: No. Sólo la parte de refinanciamiento del programa de “Making Home Affordable” requiere que su préstamo sea propiedad de Fannie Mae ó Freddy Mac, no la parte de modificación de prestamos.

P: ¿Cómo puedo saber si mi préstamo es de la propiedad de Fannie Mae o Freddy Mac?
R: Para determinar si su préstamo es propiedad de Fannie Mae ó Freddie Mac busque en www.freddiemac.com/corporate ó http://loanlookup.fanniemae.com/loanlookup.

P: ¿Dónde puedo encontrar más información sobre el Programa de Making Home Affordable?
R: Usted puede obtener más información acerca programa de MHA en www.hud.gov.

P: ¿Están obligados los prestamistas a proveerme de una modificación a travéz del programa MHA?
R:
No. El MHA es un programa voluntario y los prestamistas pueden optar por no participar.

P: ¿Puedo calificar para una modificación de préstamo sin un trabajo?
R: No. Usted debe tener algún tipo de ingreso fuera de sus beneficios de desempléo para calificar para una modificación de préstamo.

P: ¿Cuánto tiempo duran las sesiones de consejería?
R: Nuestras sesiones de asesoría en general duran entre 45 a 90 minutos.

P: ¿Tengo que hacer una cita para recibir asesoría sobre un pago de hipoteca atrasado?
R: Sí. Tenemos un alto volumen de llamadas cada semana y devolvemos las llamadas en el orden en que son recibidas. Nuestra línea gratuita al 206.694.6766 o 1.866.297.4300 está abierta los lunes - viernes de las 7:00 am a las 7:00 pm.

Contact Us

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Phone:      Mortgage Counseling Client Hotline: 206.694.6766
TTY:          7.1.1
Email:       housingcounseling@solid-ground.org

FAX:         206.694.6795
Address:   Housing Counseling
                Solid Ground

                1501 North 45th Street 
                Seattle, WA 98103-6708 

 

 

 

 

 

 

 

 

 

 

 

 

 
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