PROGRAM CLOSED: Effective March 5, 2012, the King County
Long-Term Care Ombudsman Program (LTCOP) transferred operations from
Solid Ground to the
LTCOP works to improve the quality of life for people who live in nursing homes, boarding homes, adult family homes, veterans' homes and other assisted-living facilities. Staff and volunteer ombudsmen consult with long-term care residents and families to resolve complaints made by or on behalf of residents in long-term care facilities. They work with facility staff, and local and state agencies, to ensure that residents' complaints and concerns are heard and responded to with appropriate action.
Ombudsmen provide assistance to residents with issues such as involuntary discharge from facilities, disagreements regarding care, roommate conflicts, billing disputes, food complaints, requests for language or cultural accommodations, and many other issues concerning residents living situations. Assistance is free of charge.
We staff an information and complaint line that: 1) provides information on facilities and the long-term care system and 2) takes complaints. We work to inform residents, families and staff about resident rights and to assist residents in exercising their rights. The program also helps establish family and resident councils concerned about quality of life in long-term care facilities.
Long-Term Care Ombudsman Resources
Adult & Senior Care Directories
- AdultDayCare.org: This directory is a national resource for adult day care centers and contains 4,500 adult day care locations across the United States.
- AssistedLivingFacilities.org: A resource for assisted living information, with a directory containing over 36,200 assisted living communities.
- HomeHealthCareAgencies.com: This website offers extensive home health care information, such as licensing requirements and state contacts, and a directory of 11,236 Medicare-certified home health agencies and 18,531 other home care companies throughout the United States.
- SkilledNursingFacilities.org: This senior care resource offers a nationwide directory of over 15,600 nursing homes, providing detailed Medicare quality ratings, inspection information and filed complaints to help consumers research the best skilled nursing care options.
Information & Complaint Line: 206.623.0816
Address: King County LTCOP
PO Box 23699
Federal Way, WA 98093-0699